Chief Strategy and Impact Officer
Key Things to Know
Role Overview:
- Chief Strategy and Impact Officer (CSIO) reports to CEO and is part of Executive Team.
- Leads Strategy, Impact & Innovation (SII) Team.
- SII Team consists of 12 staff across Greater Boston, Philadelphia, and Nashville.
Responsibilities:
- Guides strategy for national scale and impact goals (see strategic plan here).
- Guides strategy for national scale and impact goals.
- Oversees training and technical assistance business growth.
- Supports program expansion through strategic partnerships.
- Measures impact via stakeholder feedback and evaluation.
- Manages technology tools for efficient scaling.
Ideal Candidate Profile:
- Comfortable handling diverse portfolio of services.
- Capable of both leadership and hands-on execution.
- Skilled in strategy development and implementation.
- Mentors and supports SII team.
- Project Management preferred.
- Preferred locations: New England, Mid-Atlantic, Southeast or Chicago area
What makes joining us worthwhile? We offer incredible benefits...
- The salary range for this role is from $165,000 - $185,000, commensurate with experience.
- To explore the comprehensive benefits offered by our remarkable and generous company, please click here for more information.
About Compass
Compass is an innovative, mission-driven organization that supports families with low incomes to save for their future and access greater economic opportunity. We believe in our clients and in their ability to achieve their goals and dreams. We operate high-quality financial coaching and savings programs and pursue opportunities to shape the national approach to poverty through practice and policy change. Compass is also an emerging leader in a national effort to leverage housing assistance as a platform for economic mobility. We are looking for people who want to be part of taking our programs and our impact to the next level.
For more information, please visit us on our website, www.compassworkingcapital.org
Our mission is to partner with families with low incomes to build assets as a pathway out of poverty. We focus on reaching families led by Black and/or Latinx women.
To achieve our mission, we operate client-centered savings and financial coaching programs, deliver training and technical assistance to other practitioners, and shape policy solutions that dismantle barriers to asset building.
About The Family Self-Sufficiency (FSS) Program
Congress created the FSS program in 1990 as an employment and savings program for families in federally subsidized housing. The program combines a powerful savings incentive with service delivery to support residents in reaching their goals. It is the nation’s largest asset-building program for families with low incomes.
Since 2010, Compass has partnered with public housing agencies and other affordable housing providers to operate an asset-building model for the FSS program — the first nonprofit organization in the country to do so.
About the Job
Reporting to the CEO and serving as a member of the Executive Team, the Chief Strategy and Impact Officer (“CSIO”) will lead Compass’ Strategy, Impact & Innovation (SII) Team which delivers tools and services that support Compass’ national scale and impact goals. This team is currently comprised of 12 staff based in Greater Boston, Philadelphia, and Nashville. The SII Team leads our training and technical assistance business, supports program expansion through strategic partnerships, measures our impact by collecting stakeholder feedback, evaluating our impact, and monitoring outcomes, builds and manages technology tools that allow us to scale more efficiently, and provides specialized supports to Compass clients pursuing career goals and homeownership. The ideal candidate will be comfortable with a diverse portfolio of services and serve as part leader and part doer with the ability to both build and execute strategy.
All Compass staff embody the following core competencies:
- Ownership: Steps up and follows through to consistently deliver high-quality work.
- Diversity, Equity, and Inclusion: Champions the value of diversity and the creation of inclusive spaces.
- Growth Mindset: Embraces challenges and setbacks as the fuel for learning and development.
- Teamwork: Contributes actively and collaboratively with colleagues to achieve shared goals.
Primary Responsibilities
Program Impact
- Support the Director of Innovation & Impact in building and executing on both an internal feedback and monitoring framework and a process for employing external evaluations to assess the effectiveness and impact of programmatic activities.
- Value the voices and experience of and seek input and wisdom from those we seek to serve to aid in the refinement and improvement of program approaches and to shift national policy and practice.
Business Strategy & Scale
- Provide strategic direction in support of the organization’s growth efforts and experimentation with new solutions with a focus on employing a Lean Impact approach to problem solving including falling in love with the problem and not any single solution. Tell us what’s not working, try something different, and be willing to break things, fail, learn, and do it all over again.
- Supervise the Director of Impact & Innovation and oversee the team developing and managing technology tools and products that support internal operations and convert our internally created products and services into lines of business to generate revenue and drive our scale strategy.
- Have the perspective that technology is a means to an end, not an end itself; creatively innovate with an eye toward ensuring the most vulnerable, the least resourced and the most underestimated in our society have access to high-quality products and services.
Field Building & Training/Technical Assistance
- Learn and maintain a working knowledge of the asset-building field and developments in affordable housing programs and policy to ensure our products and services are relevant and forward-looking.
- Partner with our Programs Team to keep aware of changes in service delivery and program management to inform the development of external facing training materials and tools.
- Take an entrepreneurial approach to building and leading a strategy for growing and sustaining our consulting and training/technical assistance business including building and executing multi-year business plans, overseeing marketing campaigns, and setting and achieving customer acquisition and revenue targets.
- Support the team in the planning and execution of a national conference for housing and asset-building practitioners to continue to position Compass as a national thought leader.
Team & Organizational Leadership
- Serve as a leader, mentor, and support to the Strategy, Impact & Innovation team with a focus on building trusted relationships and overseeing the continued professional development and management of a high-performing and inclusive team and culture.
- Serve as an advisor and counsel to the CEO and Executive Team in the areas of strategic growth, innovation, business strategy, impact, and organizational development.
- Serve as an internal leader of the organization, partnering with the Executive Team to ensure that diversity, equity, and inclusion are primary in organizational decision-making, practices, and culture.
Qualifications and Skills
We seek a CSIO with a strong “roll-up-your-sleeves” attitude, entrepreneurial spirit, and excellent people and project management skills. Experience in sales or applying sales principles to service delivery is preferred. Competitive candidates will demonstrate agility, and growth and scale mindset while creatively achieving impact within a resource-constrained environment.
There are innumerable ways to learn, grow, and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below.
- Experience with Enterprise Scale: The CSIO will have demonstrated experience in building strategy for, planning and execution of solutions at scale for challenges that impact communities with low incomes.
- Business Strategist: This person will have experience with business development or customer acquisition in either a non-profit or for-profit context. The CSIO will take an entrepreneurial approach to the work with an eye toward building sustainable lines of business in support of our national scale strategy.
- Data and Impact Driven: Highly qualified candidates will bring strong analytical and problem-solving skills with the ability to organize and interpret data, generate insights and anticipate challenges and opportunities. The CSIO will have an appreciation for external evaluation and be familiar with various evaluative approaches and methodologies including quasi-experimental studies and randomized control trials.
- Adept at Change Management + Continuous Improvement: The CSIO will bring a background in managing change and staff development, with a focus on continuous improvement and insights into the impacts of these changes on an organization. The CSIIO will have demonstrated success in a fast-paced, collaborative, and learning-oriented environment.
- Manager, Relationship Builder, and Collaborator: Critical to success in this role, the CSIO will be skilled at building and sustaining excellent relationships with a demonstrated ability to connect, build bridges, and work collaboratively. The CSIO will have significant experience and demonstrated success in managing and leading individuals and teams with a balance of compassion and straightforward communication that supports accountability to our goals. This person will model a passion for the mission, respect for people, and have demonstrated experience developing and coaching talent through the lens of diversity, equity, inclusion, belonging, and accountability.
- Strong Project Manager: The CSIO will be planful, task-oriented, and diligent in overseeing and managing projects and the staff and external consultants supporting the execution of those projects. The CSIO will employ strong cost and risk management skills, have experience managing a budget, be comfortable making difficult decisions under pressure, seek the right solutions to the right problems, delegate when necessary, and adjust schedules, tactics, and targets as needed.
This job description is not intended to provide a comprehensive listing of all duties or responsibilities. Job duties and responsibilities may change at any time based on the needs of the organization.
Benefits
The salary range for this role is $165,000-$185,000, commensurate with experience. We’ll promote your professional growth and development by providing access to a competitive salary and benefits package and additional employee benefits that include but are not limited to:
- Healthcare: medical, dental, vision: Compass covers up to 80% of employee premiums and 80% for dependents. There is no waiting period to enroll in health insurance.
- Retirement plan 401(k) & 3% match
- Parental Leave: Employees who have been employed for at least three (3) months are eligible to take up to 12 weeks of unpaid leave. *Employee must be with the organization for six (6) months to receive up to six (6) weeks of full pay from the organization.
- Life insurance & disability Insurance
- Paid time off: Employees receive up to 21 vacation days, 10 sick days, 3 personal days, and 8 holidays per calendar year, plus the final week of the calendar year off as an organizational-wide holiday. All employees enjoy a two-hour early closure starting the Friday after Memorial Day through the week of Labor Day.
- Flexible Spending Account (FSA)
- Dependent Care Flexible Spending Account
- Professional development & certification
- Pre-tax commuter benefits
- Employee Assistance Program (EAP)
- Office closed the final week of the calendar year
- Equipment: $200 one-time stipend for work-from-home expenses
- Internet Reimbursement: Up to $40 per month for personal internet expenses
Equal Opportunity Statement
Compass Working Capital is an Equal Opportunity Employer. We consider applications for all positions, without regard to age, race, color, ethnicity, national origin, ancestry, creed, religion, gender, gender identity or expression, sexual orientation, citizenship, physical or mental disability, medical condition, genetic information, marital status, veteran status, military status, or any other characteristic protected by applicable law.
Compass Working Capital is committed to ensuring individuals with disabilities receive the accommodations required for them to interview for a position on our team. Should you require accommodations, please contact hr@compassworkingcapital.org.
- Locations
- Boston, Philadelphia
- Remote status
- Hybrid Remote
About Compass Working Capital
Compass is an equal opportunity employer that is committed to building a culturally diverse staff. We strongly encourage applications from diverse candidates. We also strongly encourage graduates of our programs to apply.
Chief Strategy and Impact Officer
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